General Terms and Conditions

(Trade name of CrewAutomate s.r.o., registered in Nitra, Slovakia)

Company Information / Contact:
SyncPacker, Trade name of CrewAutomate s.r.o.
Palánok 1, 949 01 Nitra, Slovakia
IČO: 56107005 | DIČ: 2122203028
Email: info@syncpacker.com | Website: www.syncpacker.com

Article 1 – Applicability

1.1 These general terms and conditions apply to all offers, agreements, and deliveries of goods and services by SyncPacker, unless otherwise agreed in writing.
1.2 Deviations from these terms are only valid if expressly confirmed in writing by SyncPacker.
1.3 Any purchasing or other terms and conditions of the customer are not applicable unless expressly and in writing accepted by SyncPacker.

Article 2 – Offers and Agreements

2.1 All offers and quotations from SyncPacker are non-binding unless explicitly stated otherwise.
2.2 An agreement is concluded once the customer has approved SyncPacker’s quotation in writing.
2.3 If a deposit or advance payment is specified in the quotation, the agreement only takes effect once this amount has been received by SyncPacker.

Article 3 – Prices and Payment

3.1 All prices are exclusive of VAT, import duties, transport, and insurance costs, unless otherwise stated.
3.2 Payment shall be made within the period specified in the quotation or invoice. If no period is specified, payment is due within 14 days from the invoice date.
3.3 In case of late payment, the customer is automatically in default without notice and shall pay statutory commercial interest plus reasonable costs for debt collection.
3.4 SyncPacker may suspend performance of the agreement until full payment has been made.

Article 4 – Delivery and Transfer of Risk

4.1 Delivery is EXW (Incoterms 2020), unless otherwise agreed in writing.
4.2 The risk of loss or damage passes to the customer at the time of delivery.
4.3 Delivery times are indicative and do not entitle the customer to compensation or termination.

Article 5 – Ownership and Retention of Title

5.1 All delivered goods remain the property of SyncPacker until the customer has fulfilled all obligations under the agreement (payment of purchase price, surcharges, interest, and costs).
5.2 The customer may only resell the goods in the normal course of business.
5.3 The customer is not authorized to pledge or otherwise encumber the goods while they are subject to retention of title.
5.4 If the customer is in default, SyncPacker is entitled to repossess the goods. The customer shall grant access to the relevant location. Costs of repossession are borne by the customer.
5.5 The customer must adequately insure the goods against fire, theft, and water damage and keep them identifiable as SyncPacker property.

Article 6 – Warranties and Complaints

6.1 SyncPacker guarantees that delivered goods comply with agreed specifications under normal use.
6.2 The warranty period is 12 months after delivery, unless otherwise agreed in writing.
6.3 Complaints must be reported in writing within 8 days of discovery.

Article 7 – Liability

7.1 SyncPacker’s liability is limited to the amount paid out by its liability insurance.
7.2 If no insurance payment is made, liability is limited to the invoice amount of the respective delivery.
7.3 SyncPacker is not liable for indirect or consequential damage, including lost profit or production loss.

Article 8 – Force Majeure

8.1 SyncPacker is not liable for delays or failures caused by force majeure, including but not limited to natural disasters, war, government measures, strikes, pandemics, or supply and energy disruptions.
8.2 In the event of force majeure, SyncPacker may partially or fully terminate the agreement without liability.

Article 9 – Processing of Personal Data

SyncPacker processes personal data of the customer only for performing the agreement, such as processing orders, invoicing, and communication. This processing is necessary to provide our services.
The customer guarantees that the provided data is accurate and complete. SyncPacker shares personal data with third parties only if necessary for performing the agreement (e.g., transporters) or to comply with legal obligations.
For full details on personal data processing, purposes, and data subject rights, see our Privacy Policy: www.syncpacker.com/privacy-policy.

Article 10 – Termination and Suspension

10.1 SyncPacker may suspend deliveries or immediately terminate the agreement if the customer fails to meet obligations or becomes insolvent.

Article 11 – Applicable Law and Competent Court

11.1 These terms and all agreements are governed by Slovak law.
11.2 Disputes shall be submitted exclusively to the competent court in Nitra, Slovakia.